Cancellation and Refund Policy

Welcome to NanaNook, where we prioritize customer satisfaction. Below, you’ll find our transparent and hassle-free cancellation and refund policy tailored to baby-related items.

Cancellation

We understand that sometimes circumstances change, and you may need to cancel your order. You may cancel your order within 24 hours of purchase for a full refund. Once 24 hours have passed, your order will be processed, and cancellation requests may not be accepted.

If you wish to cancel your order, please contact us immediately at nananookofficial@gmail.com with your order details.

Refunds

If you’re not satisfied with your purchase, you may return it within 30 days of delivery for a full refund. To be eligible for a refund, your item must be unused, unwashed, and in its original condition and packaging.

At NanaNook, we stand behind the quality of our products. If your item arrives damaged or defective, we will cover the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain amount of days and credited to your original method of payment.

If you haven’t received a refund within the specified time frame, please first check your bank account. Then contact your credit card company and bank. If the issue persists, feel free to reach out to us at nananookofficial@gmail.com.

Exchanges

If you need to exchange a defective or damaged item, please email us at nananookofficial@gmail.com and send your item to:

2505, B Wing, Northern Sky City,
Ujjodi Pumpwell, Mangalore,
Dakshina Kannada, Karnataka, India,
Pincode 575002.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified about your return.

Shipping Returns

To initiate a return, please contact us at nananookofficial@gmail.com. We will arrange for the return through the same shipping company that delivered your order, and we will cover the cost of returns.

Once your return is initiated, please mail the product to the provided return address. You will not be responsible for any shipping costs associated with returning your item. Please note that depending on your location, the time it may take for your exchanged product to reach us may vary.

If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance for added security. While we strive to ensure the safe return of your items, we cannot guarantee the delivery of returned items to our facility.

Need Help?

For any questions or assistance regarding refunds and returns, please don’t hesitate to contact us at nananookofficial@gmail.com.